Summary:

Shipping:

Packages sent through CTT Registered Mail (Portugal Mail).

 

All orders done before 11am are issued the same day and
delivered, depending on the destination, a minimum of 24 later.

 

Value and time of delivery:

NOTE: Some countries are experiencing major issues in their
post and shipping processes. Shippings to Brazil, Angola &/or others should
expect long delays.

 

Portugal (Land only): Delivered in 1 to 3 days – 4€

Spain (Land only): Delivered in 2 to 3 days – 4€

France, Germany: Delivered in 4 to 9 days – 6€

Denmark, Italy, Netherlands, UK, Sweden: Delivered in 4 to 9
days – 7€

USA: Delivered in 10 to 25 days – 10€

Rest of the World: Delivered in 4 to 30 days – 10€

INFORMATION: The client is responsible for any costs related
to Goods & Customs. You may be charged customs duties and taxes for
something purchased online because:

 

Duties and taxes are not included in the price of the goods
you purchase online, and are not included in the overall shipping costs you pay
to the Ticx.

When purchasing goods online, some or all of these goods may
not originate in the country you reside in, therefore are subject to a customs
duty, which is a tariff or tax imposed on goods when transported across
international borders.

When goods are not shipped domestically (within your
country) or within a single customs union, such as the European Union, you are
liable to pay any inbound duties and taxes which your local customs authority
deems appropriate.

What is payable, if anything, depends on where the goods are
sent to (all Ticx orders come from the European Union - Portugal)

Privacy Policy:

All personal data will only be used by Ticx or entities
explored by Ticx.

 

Exchange:

Ticx accepts exchanges in the 15 (fifteen) consecutive days
following the day that the order is received, as long as the product stays
intact.

 

In case the wanted product is not available, a Voucher of
equivalent value can exchange the one initially ordered.

 

Ticx must be previously informed about the exchange by
e-mail at ticx.online@gmail.com.

 

The package must be returned complete, as delivered and
together with all documentation received, specifically the following documents:
Invoice and Transportation Company proof of delivery.

 

The tag cannot have been removed and the product cannot have
been worn. Otherwise, the exchange will be canceled.

 

Ticx will analyse and evaluate whether the product is intact
and suitable for exchange or refund.

 

Payment:

Payment is done by Credit Card; by PayPal; or by Entity +
Reference and processed either by Shopify's partners or by the partner company
Easypay – Instituição de Pagamento, Lda.

 

These Terms and Conditions are strictly applicable to Ticx
and protected by Copyright.

 

Copy or reproduction to any Store or Service not authorized
by Ticx is subject to judicial evaluation and consequent actions.

 

1. Scope and Object of the Online Store General Condition

 

The following General Conditions are meant, along with the
Order Form and other elements mentioned, to regulate the terms and conditions
that the Ticx Online Store will respond to.

 

 

The Service consists on providing, through the website
https://ticx.online, access to the online store that includes information
regarding a number of products that, electronically, can be ordered within the
Terms and Conditions hereby displayed.

 

Users must be 18 (eighteen) or more years of age (younger
users can have authorizations of their representatives) to complete a purchase.

 

Elements and information provided by the User will have full
legal effect. Users recognize online purchases, not being able to claim lack of
signature to avoid following the obligations assumed when shopping.

 

2. Information regarding Product and Content

 

Ticx will do its best to provide all information as accurate
as possible.

 

Ticx will do its best to send the total amount of products
ordered, but it is possible that, in some cases, due to some causes not
controlled by Ticx such as human error or incidences in the informatics
systems, it is not possible to deliver one or more of the products ordered by
the User. In case any product is not available after it is ordered, the User
will be warned by e-mail or by phone. In that moment, he will have the possibility
of canceling the order, with the value being refunded to him.

 

All information regarding price, products, specifications,
promotional campaigns and services can be altered at any moment by Ticx.

 

3. Responsibility

3.1 All products and Services marketed on the Ticx Online
Store are according to the Portuguese Law.

 

3.2 The Ticx Online Store has the appropriate security
levels. Although, Ticx will not be responsible for any losses suffered by the
User and/or third party because of delays, interruptions and suspension of
communication that origin in causes out of its control, namely scientific or
failures caused by the Communication network or Communication services provided
by third party entities, by the Computer System, Modems, Connection Software or
eventual Virus. If by any reason the access to the Ticx Online Store is
unavailable or not working properly, Ticx will not be responsible for eventual
losses.

 

3.3 All information filled in this service is presumed to be
provided by the User. Ticx declines any responsibility recurring from abusive
of fraudulent use of the information.

 

3.4 Ticx will not be responsible for any losses or damages
caused by abusive use of the Services that are not directly attributable to
willful misconduct or gross negligence. Ticx is not responsible namely for (i)
mistakes, omissions or other inaccuracies regarding information displayed on
the Service; (ii) damage caused by the User or third party, including violation
of intellectual propery; (iii) by not complying or complying wrongfully causing
or caused by judicial actions or administrative authority; (iv) by not
complying or complying wrongfully causing or caused by force majeure /
unpredicted situations, not caused and not controlled by Ticx such as fires,
energy cuts, explosions, war, riots, civil insurrections, governmental
decisions, strikes, earthquakes, floods or other natural cataclysms that block
or harm the normal operation of the Service.

 

3.5 Ticx does not guarantee that:

 

i) The Service is provided in an uninterrupted way, that is
safe, without mistakes or errors and works in a perfect way

 

ii) The quality of any product, service provided or any
other material bought or obtained through the Service fulfills any expectation
the User has of it

 

iii) Any material obtained in any way through the Service is
used at User’s own risk.

 

iv) No advice or information, written, said or shown given
by the Service and/to the User creates any guarantee that is not clearly stated
in this Terms and Conditions.

 

3.6 The User accepts that Ticx cannot in any way be held
responsible for any damage, including, but not limited to, damage caused by
loss of profit, data, content or any other losses (even if previously warned by
the User about the possibility of these damage) occurred by:

 

i) Impossibility of the User wearing the Product

 

ii) Difficulty of replacing the Service/Product

 

iii) Unauthorized access or modification to personal data
base

 

4. Obligations of the Consumer

4.1. The User is obliged to:

 

i) Supply accurate personal data and address.

 

ii) Not using fake name or information

 

4.2. In case any of the data is incorrect or insufficient,
and for that reason there is a delay or impossibility of processing the order,
or eventual non-delivery, the responsibility is of the User, with Ticx
declining any responsibility. In case the User violates any of these
obligations, Ticx has the right to block future buys, blocking the access to
the Online Store, cancelling the supply of any other Services available at
Ticx, and also, not allowing future access to any service available by Ticx.

 

4.3. It is strictly forbidden to use Ticx products acquired
on the Online store Commercially, namely for Retail.

 

5. Privacy and Personal Data Protection

5.1 Ticx guarantees the confidentiality of all data supplied
by the User

 

5.2 All personal data identified in the Order Form as
Mandatory are fundamental to the Supplying of the Service for Ticx. Not
including or mistakenly providing any of these details are the User’s
responsibility and can lead to refusal of Service by Ticx.

 

5.3 The User’s personal data is processed and kept in Ticx’s
database and are destined to be used by Ticx regarding contractual and/or
commercial relation with the User and, in case Ticx is authorized by the User, to
advertise its products.

 

5.4 In the terms of applicable legislation, it is guaranteed
to the User, with no extra costs, the right to access, removal and update of
his personal Data, directly or by written request, as well as the right to
oppose to the Use of the same data for the previously stated use. For this, the
User should contact the department responsible for personal data management:

ticx.online@gmail.com.

 

5.5 The Internet is an open network, so, the User’s personal
data and other information, might circulate on the web with no safety
conditions, risking to be accessed and used by third party people or entities
that are not authorized. Ticx cannot be held responsible for this
access/information.

 

6. Orders

6.1 Ticx ships to most countries in the world, with the list
being available on the website. Deliveries to some countries can be affected or
cancelled because of Events not controlled by Ticx. If this happens, the User
will be warned and the money will be refunded.

 

6.2. Shipping Timings

All orders are Shipped 5 times a week (or more depending on
the number of orders) through CTT – Portugal Mail.

Orders are shipped in the afternoon and delivered, at least,
48h later. The delivery time varies depending on the destination

 

6.3. Shipping Costs

Shipping costs change depending on the destination country.
All prices are stated in the Checkout page

 

7. Exchange

7.1 Products ordered online can be exchanged in the 15
(fifteen) days following the delivery, as long as the product stays intact. The
packaging must be returned complete, as delivered and along with all documents
regarded, namely the sale invoice (can be sent by e-mail to
ticx.online@gmail.com) and the price Tag (cannot be removed). The product
cannot have been worn; otherwise the exchange will be canceled and the original
product will be returned to the User. The package should be sent to:

 

 

7.3 Before the Exchange process, the User must alert Ticx by
e-mail (ticx.online@gmail.com) with the Subject: Exchange Ticx (or
Trocas/Cambios, depending on the Language). Please state clearly the Order/ID
number (available in the order confirmation e-mail), your name, and name and
size or product.

 

7.3 In case the product or size wanted is not available, the
User can request a Gift Card to exchange later.

 

8. Payment Methods

8.1 All orders can be paid by Credit Card; PayPal or
Entity+Reference. This service is provided by Shopify's partners or partner
company – “Easypay - Instituição de Pagamento Lda”, located in Portugal, with
the VAT number 505237431.

 

9. Canceling Orders

9.1 By request of the User The User can cancel his order by
soliciting it to Ticx by phone or e- mail, referring the Order number/ID. Ticx
will accept it unless it has not been processed yet and in the maximum of 14
days. To confirm the cancelling, the User should also state the name, VAT
number and address used at the time of Order.

 

9.2 By Ticx’s decision Ticx reserves the right to not
process Orders when some inconsistency in the personal data or bad conduct is
noted.

 

Ticx reserves the right to not process any Order,
Cancelation or Exchange in case there are some errors noted. These errors can
be in the values and/or details of the products, when occurring from technical
problems not caused by Ticx

 

10. Return (Right to Refund)

10.1. According to Law, the User has the right to return the
product and get a refund in the 14 days following the delivery, unless the
package, price Tag or the original product has been removed or altered. If this
has happened, the Return will be canceled and the original product will be
returned to the User.

 

 

10.2 Before the Return process, the User must alert Ticx by
e-mail (ticx.online@gmail.com) with the Subject: Return Ticx (or
Devoluções/Devolución, depending on the Language). Please state clearly the
Order/ID number (available in the order confirmation e- mail), your name, and
name and size or product along with a proof of IBAN/Swift code.

 

10.3 The User can request a Gift Card to exchange later
instead of a Refund.

 

10.4 After receiving the returned product, Ticx will refund
the client the amount paid for the product (excluding Promo codes/discounts).

 

10.5 The payment method used to place the order will be used
for the refund. In case the payment has been made with Credit Card, the value
will be credited in the respective account. In other cases, the refund will be
made by Bank Transfer to the IBAN of the User after he has provided it. The
refund will be made up to 14 days after the return of the product.

 

10.6 In case any part of the product is missing, or it is
not intact, in perfect shape or has been worn, the refund will be canceled and
the product will be shipped back to the initial expedition address.

 

11. Manufacturing Defect

11.1. In case of manufacturing defect, which is when a
problem is detected in the product that is obviously not meant to exist, the
user should return the product, along with a copy of the invoice. The packaging
must be returned complete, as delivered and along with all documents regarded,
namely the sale invoice (can be sent by e-mail to ticx.online@gmail.com) and
the price Tag, otherwise the exchange or refund will be canceled and the
original product will be returned to the User.

 

12. Intellectual Property

12.1 “Shop” is a registered website and the Service provided
by the website is Ticx's responsibility.

 

12.2 The User acknowledges that the Service contains
confidential information and is protected by Copyright and related, industrial
property and furthermore applicable legislation.

 

12.3 The User acknowledges that any content that is part of
Ticx’s advertising, featured on any promotion or mention of any Sponsor or
Partner is protected by the laws related to Copyright and related, industrial
property and furthermore applicable legislation. Any use of these contents can
only occur under express authorization by the respective holders.

 

12.4 The User commits to fully respect the rights referred
in the previous paragraph, namely abstaining to commit any act that can violate
the law or the referred rights, such as reproducing, commercialize,
transmitting or making available to the public any content or any other
non-authorized acts that have the same goals.

 

13. Safety Conditions of the Service

13.1 The User complies to observe all legal applicable
dispositions, namely to not practice or promote the illicit or offensive moral
acts, such as Spamming or violating the personal data treatment and advertising
laws. The User should observe the rules of Use of the Service, under the
possibility of Ticx suspending the Service.

 

13.2 The User expressly recognizes and accepts that the IP
Network is a public electronic communication Network and is susceptible to Use
by several Users and, therefore, computing overload. Ticx does not guarantee
uninterrupted Service, without loss of data or delays.

 

13.3 Ticx does not guarantee that the Service is provided in
unpredicted situations of system overload or Force Majeure (Extraordinary
situations, not controlled by Ticx)

 

13.4 In case the Service is interrupted due to unpredicted
overload in the Systems that control it, Ticx commits to regulate it as soon as
possible.

 

13.5 Without prejudice of other forms of communication
mentioned in these Terms and Conditions, any eventual changes to them can be
informed to the User in the form of e-mail by request to ticx.online@gmail.com.

 

13.6 The User accepts to get any kind of notification or
communication related to the Online store to the Address, telephone or e-mail
stated during the Order placement. At any moment, the User can solicit to not
receive these communications and/or notifications by e-mail to
ticx.online@gmail.com or by clicking the option “Do not receive Newsletter”
available in any newsletter.

 

14. Technical Configurations

14.1 Without prejudice to what is mentioned in the following
paragraph, Ticx can alter the Service and/or the Technical conditions of the
Service and Rules of Use. Ticx should inform the User such changes with a
minimum of 15 days in advance.

 

14.2 The Current version of the Terms and Conditions and
attachments at any moment is available in the website

https://ticx.online

 

15. Communications

15.1 Whenever Ticx decides it is necessary or convenient to
optimize the experience of browsing and/or improve the connection conditions,
it can remotely reformulate the network configurations.

 

15.2 Without prejudice of the following paragraphs and
attesting the innovative character of the Service and technological evolution
that can occur, Ticx can alter it’s technical configurations whenever it is
convenient to adapt it to eventual technological development.

 

15.3 Ticx does not guarantee, however, any upgrades or
improve to the Service.

 

15.4 Some upgrades or new functionalities of the Service can
be available only after payment by the User or Subscription to certain specific
Conditions of Use.

 

16. Claims

16.1 The User can submit any complain to the Service, to the
Mechanic, to the Rules or Mediation that are available, as well as complaining
to Ticx about acts or omissions that violate the applicable legal dispositions
to goods acquisition.

 

16.2 The claim should be submitted in the maximum of 30
(thirty) days after the User acknowledges the facts. It will be registered in
Ticx’s information system that will ponder on the Claim and will notify the
User in the maximum of 30 (thirty) days counting after its reception.

 

17. Applicable Law

17.1 The Terms and Conditions are ruled by Portuguese Law.

18. Informação de Contacto

Dúvidas sobre os Termos de Serviço devem ser enviadas para o nosso email:

ticx.online@gmail.com.